FAQ
Answers before you ask.
The questions the operations desk hears most often. If yours is not here, message us and a person will reply.
Common questions
If your question is not here, the operations desk will answer it directly during business hours.
Which cities and pincodes do you deliver to?
We run a pan-India network through our own hubs and partner branches. Share your origin and destination pincode in the quote form and we will confirm serviceability and transit time for that lane.
Do you handle both D2C and B2B shipments?
Yes. We move D2C parcels, COD orders and returns, and we handle B2B freight by PTL or FTL with warehousing support where needed.
Is cash on delivery (COD) available?
COD is available on eligible express and last-mile lanes. Eligibility and the remittance cycle depend on your lane and volume, and we confirm both in your quote.
Are shipments insured?
Shipments can be covered against loss or damage in transit. Declare the value at booking so the right cover is applied, and we will share the claim process with your quote.
How is pricing calculated?
Pricing depends on the service, weight or volumetric weight, origin and destination, and monthly volume. Share your lane and volume in the quote form and we will send custom rates.
Can you pick up from my warehouse or store?
We schedule regular or on-demand pickups from warehouses, stores and offices in serviceable cities. Pickup windows and minimum volumes are confirmed with your quote.
How quickly will I get a quote?
We aim to respond within one business day, and the same day for urgent lanes. If your timeline is tighter, call or WhatsApp us with the details.
Can I track my shipment on this website?
Online tracking is not part of this website yet. For now, our support team shares status updates on call or WhatsApp using your reference number.
Still deciding?
Share the lane and volume. A real rate is a better answer than a general FAQ.
Mon–Sat, 9:30 am – 6:30 pm IST